I entered the wrong shipping address. 

We will be able to fix this for you as long as your order has not been assigned a tracking number. Reach out to us at info@whoisjayo.com , from the email you used at the time of purchase. Please include your order number, your name, and your updated address as well. We will contact you once we have got everything taken care of. 

I ordered the wrong size/color item. 

If you placed an order for the wrong size/color, and the website happens to still be open, please place a new order for the size/color desired. Once you have done so, email our team at info@whoisjayo.com. In your email explain the situation and please include both order numbers. We will then be able to cancel the incorrect order and reimburse the funds. In the case where the website is closed, we will be unable to offer a refund or size swap, due to our order policy stating "All sales are final". 

I didn't receive an order confirmation via email. 

If you did not receive an email confirming your order, you may have entered your email incorrectly at checkout. This does not mean you won't receive your order, it simply means you entered it incorrectly. Before assuming so, please check your spam/junk mail to double check. 

Why is my tracking in the pre-shipment stage. 

Your tracking number is in the pre-shipment stage because it is either still en-route to our shipping courier, or has yet to be scanned by our shipping courier. Allow up to 5 business days from when you received our tracking number, for it to update.

I think the shipping courier lost my order/ or was stolen. 

Once your order is passed to the shipping courier, your package is 100% in their possession. We do acknowledge that delays may occur and cause frustration, however it is not in our control. Any issues that regard your order being delayed, lost, or stolen, must be investigated by the shipping company. We are unable to get in contact with them on your behalf to resolve any issues.